Terms and Conditions for Man With Van Belgravia

These Terms and Conditions set out the basis on which Man With Van Belgravia provides moving, transport, clearance, and related services to customers in the UK. By making a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to create a clear and fair arrangement between the customer and the service provider, whether the job involves a single item, a full van load, domestic goods, office items, or other lawful property that can be safely transported.

For the purpose of these terms, references to ???we,??� ???us,??� and ???our??� mean the service provider operating under the Man With Van Belgravia name. References to ???you??� and ???your??� mean the customer, client, or person placing the booking. These conditions apply to all services offered, unless we agree otherwise in writing. If any part of the service is arranged by email, text, phone, or online enquiry, those instructions may form part of the booking, provided they do not conflict with these terms.

We aim to keep our service professional, punctual, and transparent. However, moving work can involve variable conditions, such as access restrictions, parking limitations, weather, heavy items, or incomplete information. Because of this, the final service arrangement is always subject to the actual conditions on the day. Where necessary, we may adjust the vehicle, crew size, timing, or method of handling to complete the work safely and lawfully.

Booking Process

A booking is only confirmed when we have accepted your request and, where applicable, received any deposit or written confirmation required for the job. During the booking process, you must provide accurate and complete details, including the collection and delivery locations, access conditions, approximate load size, item descriptions, floors, lift availability, and any items requiring special handling. The accuracy of this information is essential because quotations and scheduling are based on the details you provide.

We may issue an estimate, quotation, or fixed price depending on the information available. An estimate is not a final price and may change if the job details differ from those originally described. If the actual work required is greater than expected due to hidden items, extra volume, restricted access, delays, or additional labour, we may revise the price accordingly. We will normally explain any significant change before proceeding where reasonably possible.

Customers must ensure that all goods are ready for loading at the agreed time. If our team arrives and the property is not prepared, or if items are still being packed, dismantled, or sorted, this may cause waiting charges or rescheduling. If a parking permit, building access code, concierge arrangement, or other authorisation is needed, you are responsible for arranging this in advance unless we have agreed to assist specifically. Delays caused by missing access arrangements may be chargeable.

We reserve the right to refuse a booking or cancel an accepted job if the service requested is unsafe, unlawful, beyond our operational capability, or incompatible with the vehicle and equipment available. This includes, but is not limited to, items that are prohibited, dangerous, excessively heavy without prior notice, or likely to cause damage to the premises or our vehicle. We may also decline jobs involving behaviour that is abusive, discriminatory, threatening, or otherwise unreasonable.

Any special instructions must be given before the booking is confirmed. This includes requests for dismantling, reassembly, stair carries, multiple stops, fragile items, or a need for additional protection. Where such requirements are not disclosed in advance, we are not liable for any delay or extra cost arising from them. A Man With Van Belgravia booking should always reflect the actual work to be carried out, not an incomplete or approximate description of the task.

Payments

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the service and must be made in full without deduction or set-off. We may require a deposit, prepayment, or card verification to secure the booking, especially for larger jobs, weekend work, short notice requests, or services involving significant vehicle time.

Accepted payment methods may include bank transfer, card payment, cash, or another method agreed in advance. If payment is made by bank transfer, funds must clear in our account when due. If a payment fails, is reversed, or is not received on time, we may charge reasonable recovery costs and suspend further services. Prices quoted may be exclusive of additional charges arising from waiting time, parking penalties caused by customer instructions, congestion delays, extra labour, or changes to the scope of work.

All prices are based on the information available at the time of quotation. If the job changes materially, such as by adding extra items, additional collection points, or extended carrying distances, the final amount may differ from the initial quote. We will aim to keep any adjustments fair and proportionate. Where a fixed price has been agreed, it applies only to the exact service described and only if the job conditions remain as expected.

Cancellations and Amendments

You may cancel or amend a booking by giving reasonable notice. The amount of notice required may depend on the size and complexity of the job. If you cancel shortly before the scheduled start time, or if the crew has already been dispatched, a cancellation fee may apply to cover lost time, administration, and any resources already committed. Where a deposit has been taken, it may be retained in whole or in part depending on how much notice was given and whether costs have been incurred.

If we need to cancel or rearrange a booking due to circumstances beyond our control, such as vehicle breakdown, severe weather, staff illness, road closure, or events affecting safe operation, we will endeavour to notify you as soon as reasonably possible and offer an alternative date or time. We are not responsible for indirect losses resulting from such changes, provided we have acted reasonably and in good faith.

Amendments to the booking, including changes to dates, times, addresses, or service scope, must be requested as early as possible. We will consider each amendment on its own merits and may revise the price, timing, or crew requirements if the change affects the job. The final arrangement remains subject to availability. A Belgravia man with van service is scheduled on the basis of the agreed booking, so late changes may not always be possible.

Liability

We will take reasonable care when handling your goods and property. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, ordinary wear and tear, inherent defects, poor packing, or damage resulting from items being inadequately secured, boxed, dismantled, or labelled by the customer.

You are responsible for ensuring that fragile, valuable, or sentimental items are suitably packed and declared in advance. Unless we have expressly agreed to pack, unwrap, or specially handle such items, we will not be liable for damage arising from insufficient protection. We recommend that items of high value, irreplaceable objects, cash, jewellery, important documents, and sensitive data are kept with you rather than placed in the van.

We are not liable for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, loss of opportunity, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. The service terms for Man With Van Belgravia operate within these legal limits.

Where our liability is found to apply, our responsibility will normally be limited to the reasonable repair or replacement cost of the affected item, taking account of age, condition, and evidence of value, or to the amount paid for the specific service, whichever is lower where permitted by law. Any claim for damage or loss must be reported to us as soon as reasonably practicable and supported by appropriate evidence.

Waste Regulations and Prohibited Items

If the service includes disposal, clearance, or removal of unwanted items, you must ensure that all waste is accurately described before the job begins. We only transport and dispose of waste in accordance with applicable UK waste legislation and environmental requirements. You must not ask us to carry or dispose of hazardous, illegal, contaminated, or unclassified waste unless we have expressly confirmed that we are authorised and equipped to do so.

Prohibited or specially regulated items may include asbestos, chemicals, solvents, oils, gas cylinders, medical waste, batteries in large quantities, paint, pressurised containers, electrical waste, and any item that is dangerous or requires a specialist licence or disposal route. If such items are discovered during the job and were not disclosed, we may refuse to handle them and may charge for time and transport already incurred. You are responsible for the lawful segregation and description of waste.

Where waste is collected as part of a clearance or transport service, you confirm that you have the legal right to dispose of it and that it does not contain items stolen, prohibited, or subject to third-party restrictions. We may ask for additional information where required for compliance. Any tipping, recycling, transfer, or disposal will be carried out through appropriate channels only, and we reserve the right to decline any load that could place us in breach of waste regulations or environmental law.

Customer Responsibilities

You must ensure that the goods to be moved are accessible, legally owned or authorised for transport, and properly prepared for loading. This includes disassembling items if agreed, emptying appliances where necessary, and protecting contents that should not remain inside furniture. You are also responsible for notifying us of any access issues, parking restrictions, fragile flooring, narrow staircases, limited lift access, or security procedures that may affect the job.

You must not include any item that is illegal to transport or possess. If we suspect that any goods are unlawful, unsafe, or inconsistent with the booking description, we may stop the job immediately and, where required, notify the appropriate authorities. Your cooperation is required to ensure the service is delivered safely, efficiently, and in compliance with the law. Failure to cooperate may lead to additional charges or cancellation.

If you or your representative is not present at collection or delivery, you authorise us to rely on your written instructions and any nominated recipient details provided in advance. We are not responsible for misunderstandings arising from unclear instructions, absent recipients, or inaccurate contact arrangements supplied during the booking process.

Delay, Access, and Waiting Time

We will aim to attend within the agreed time window, but all timings are approximate unless expressly guaranteed in writing. Delays may occur because of traffic, weather, road closures, parking problems, access difficulties, or events outside our control. If the customer causes delay, waiting time may be charged at an agreed hourly or part-hourly rate. If the delay becomes excessive, we may reallocate the vehicle or leave the site, with any further attendance treated as a separate booking.

Where a property or delivery point is inaccessible on arrival and the issue cannot be resolved promptly, we may treat the service as aborted for scheduling purposes. In that case, the relevant fees may still be payable. If alternative access is arranged on the day, this may be accepted only if it is safe, lawful, and operationally feasible.

We are not liable for delays caused by events outside our reasonable control. Examples include severe weather, accidents, fire, public transport disruption, or police restrictions. In such cases, we will use reasonable efforts to complete the work or rearrange the service as appropriate.

Insurance and Claims

We maintain insurance appropriate to the nature of our service, but insurance cover does not remove the need for these terms. Any claim must be made promptly and supported by photographs, item descriptions, proof of value, and a clear explanation of the incident. We may require the damaged item to be inspected before repair, replacement, or compensation is considered. Claims made long after completion may be difficult to verify and may not be accepted.

In the event of a claim, you must allow us a reasonable opportunity to investigate. You agree not to dispose of any damaged item until the claim has been reasonably assessed, unless keeping it is unsafe or impractical. If a third party is involved, such as a building manager, parking authority, or another contractor, you must provide any details needed to investigate the matter fully.

Nothing in these terms affects your statutory rights as a consumer where applicable. Any consumer rights under UK law remain in place, and these terms are intended to operate alongside those rights, not remove them.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

We may update these terms from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will apply to that service, unless a later amendment has been clearly accepted by both parties. Continued use of the service after changes have been communicated may be treated as acceptance where legally permitted.

By proceeding with a booking, you acknowledge that you have the authority to enter into this agreement and that the details provided are true and complete to the best of your knowledge. These terms form the entire agreement between you and us in relation to the relevant service, unless specifically varied in writing. A booking with Man With Van Belgravia is therefore made on a clear contractual basis, with responsibilities shared fairly between both sides.