Man with Van Belgravia Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Belgravia provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business or organisation that books or receives services from Man with Van Belgravia.
We, Us, Our means Man with Van Belgravia, the removal service provider.
Services means any man and van, removal, collection, delivery, packing, loading, unloading, or related services provided by us.
Goods means the items, belongings, furniture, equipment, or any other property which are the subject of the Services.
Job means a single booking for Services as agreed between the Client and us.
2. Scope of Services
We provide man and van and removal services for residential and commercial clients. This may include collection, transportation and delivery of Goods, as well as loading and unloading. Any additional services, such as packing, dismantling or reassembly of furniture, or provision of packaging materials, will only be undertaken if agreed in advance as part of the booking.
We reserve the right to refuse to transport any Goods that are illegal, dangerous, hazardous, perishable, insufficiently packaged, or which we reasonably believe could cause damage, injury or delay. This includes but is not limited to explosives, flammable materials, corrosive substances, live animals, or items which exceed reasonable weight or size limits for safe handling.
3. Booking Process
3.1 Booking Request
Bookings may be requested via our online channels or in writing. At the time of booking, you must provide accurate and complete information, including collection and delivery addresses, property access details, dates and times, a clear description of the Goods, approximate volume, and any special requirements such as heavy or fragile items, stairs or restricted access.
3.2 Quotations
Any quotation we provide is based on the information supplied by you. Quotations are normally provided on a fixed fee or hourly rate basis, as stated in the quotation. Quotations are not binding if the information supplied is incomplete, inaccurate or subsequently changes. We reserve the right to adjust the price if the scope of work differs from the information given at the time of quotation.
3.3 Confirmation of Booking
A booking is only confirmed when we have accepted your request and you have accepted our quotation, together with any deposit or prepayment we may require. We are under no obligation to accept any booking request. Once confirmed, the booking will be scheduled for the agreed date and time, subject to these Terms and Conditions.
3.4 Changes to Bookings
If you wish to change the date, time, addresses, or scope of the Job, you must notify us as soon as possible. Any changes are subject to our availability and may result in additional charges. Where a change cannot be accommodated, the original booking and any applicable cancellation terms will apply.
4. Client Responsibilities
You are responsible for:
Ensuring that all information provided during booking is accurate and complete.
Ensuring that the Goods are properly packed, secured and ready for transport, unless we have agreed to provide packing services.
Ensuring that all Goods can be safely moved through the property, including corridors, staircases and doorways.
Arranging suitable parking and any access permissions required at both collection and delivery locations.
Ensuring that you or an authorised representative is present at the agreed times to oversee the Job and sign any relevant paperwork.
We will not be liable for delays or additional charges arising from your failure to fulfil these responsibilities.
5. Payments and Charges
5.1 Pricing
Charges may be calculated on a fixed price or hourly rate basis. The pricing structure, including any minimum charge, will be communicated to you prior to confirmation of the booking. Additional charges may apply for long distances, waiting time, congestion charges, tolls, parking fees, additional labour, or work outside normal hours.
5.2 Deposits and Prepayments
We may require a deposit or full prepayment to secure your booking. The amount and payment due date will be specified at the time of booking. Deposits and prepayments are subject to the cancellation terms below.
5.3 Payment Methods
We accept commonly used payment methods as communicated during the booking process. All payments must be made in pounds sterling. Unless otherwise agreed in writing, payment of the final balance is due on completion of the Job and before the vehicle is unloaded at the delivery address.
5.4 Late or Non-Payment
If payment is not made when due, we reserve the right to:
Refuse to unload the Goods until full payment is received.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
Retain the Goods until payment is received, subject to applicable law.
6. Cancellations and Amendments
6.1 Client Cancellations
If you wish to cancel a booking, you must notify us as soon as possible. The following cancellation charges may apply, based on the notice period before the scheduled start time:
More than 7 days notice: No cancellation charge and any deposit may be refunded or credited at our discretion.
Between 48 hours and 7 days notice: We may retain all or part of any deposit to cover administration and lost booking opportunities.
Less than 48 hours notice or failure to provide access on the day: Up to 100 percent of the quoted price may be charged.
Specific cancellation terms may be agreed in writing for larger or more complex Jobs.
6.2 Our Right to Cancel or Postpone
We reserve the right to cancel or postpone a Job where:
Weather or road conditions make it unsafe or impossible to carry out the Services.
We are delayed or prevented due to events beyond our reasonable control, including accidents, traffic, vehicle breakdowns, strikes or other unforeseen circumstances.
We reasonably believe that carrying out the Job would be unsafe or unlawful.
In such cases, we will seek to rearrange the Job at a mutually convenient time. Our liability for cancellation or postponement by us is limited to any amounts you have paid for the affected Services, subject to the limitation of liability terms below.
7. Access, Parking and Delays
You are responsible for ensuring that adequate access and parking are available at both collection and delivery locations. This includes obtaining any permits or authorisations which may be required.
Waiting time caused by lack of access, inadequate preparation of Goods, or absence of the Client or authorised representative may be charged at our standard hourly rate. We are not responsible for delays caused by circumstances outside our reasonable control, including traffic congestion, accidents or road closures.
8. Liability for Loss or Damage
8.1 Our Duty of Care
We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
8.2 Exclusions of Liability
We will not be liable for:
Loss or damage to Goods that arise from normal wear and tear, inherent defects, or pre-existing damage.
Loss or damage resulting from inadequate or improper packing by you or a third party.
Loss of value or damage to items that are fragile, valuable or unique, such as antiques, works of art, jewellery, money, documents, data or electronic equipment, unless specifically declared to us in advance and agreed in writing.
Loss arising from delays, missed appointments, or time-related costs, unless caused by our negligence and where such loss was reasonably foreseeable.
8.3 Limitation of Liability
Our total liability for loss of or damage to Goods, whether arising from breach of contract, negligence or otherwise, will be limited to a reasonable amount proportionate to the charges for the Job and the value of the affected Goods. We do not exclude or limit liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.
8.4 Notification of Loss or Damage
You must inspect the Goods as soon as reasonably practicable after delivery. Any loss or damage believed to have been caused during the provision of Services must be reported to us in writing as soon as possible and no later than 7 days after completion of the Job. We may request evidence of the damage, including photographs and proof of value, to assess any claim.
9. Insurance
We will maintain such insurance cover as we consider appropriate for a removal service provider. This may include goods in transit insurance and public liability insurance. Details of any cover available in relation to your Job can be provided upon request. It is your responsibility to arrange any additional insurance that you consider necessary to protect the value of your Goods beyond the limits set out in these Terms and Conditions.
10. Waste Regulations and Disposal
10.1 Compliance with Waste Laws
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been specifically agreed as part of the booking and where the waste type is lawful for us to carry.
10.2 Prohibited Waste
We will not transport or dispose of hazardous, illegal, clinical, or controlled waste. This includes items such as chemicals, asbestos, medical waste, flammable liquids or other substances controlled by law. If such items are presented for removal without prior agreement, we reserve the right to refuse them and to charge for any resulting delay or additional work.
10.3 Duty of Care
Where we have agreed to remove waste or unwanted items as part of a Job, we will take reasonable steps to ensure that these are disposed of at appropriate licensed facilities in accordance with relevant regulations. You acknowledge that some items may incur additional disposal charges, which will be notified to you where applicable.
10.4 Client Responsibility for Contents
If you instruct us to remove and dispose of items, it is your responsibility to ensure that no personal possessions, valuable items, confidential documents or data remain within those items. We will not be liable for any loss arising from your failure to remove such contents.
11. Conduct and Health and Safety
We expect our staff and clients to act respectfully and cooperatively at all times. We reserve the right to withdraw our personnel and cease work immediately if they are subjected to abuse, harassment, unreasonable risk, or unsafe conditions. In such circumstances, you may still be charged for the full or partial Job as appropriate.
We will take reasonable health and safety precautions when carrying out the Services. You agree to ensure that the working environment at your premises is safe, including clear walkways, adequate lighting and appropriate supervision where necessary.
12. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have the opportunity to address it. Formal complaints should be submitted in writing, setting out the nature of the complaint and any supporting information. We will review and respond to complaints within a reasonable timeframe.
13. Data Protection and Privacy
We will collect and use personal information provided by you for the purposes of administering bookings, providing Services, processing payments and complying with legal obligations. We will take reasonable measures to protect your information and will not share it with third parties except where necessary to deliver the Services, process payments, or comply with legal or regulatory requirements.
14. Force Majeure
We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, strikes, acts of terrorism, war, or interruption of utilities. In such circumstances, we will use reasonable efforts to resume the Services as soon as practicable.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory consumer protections that may apply.
16. General Provisions
16.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior representations or understandings, whether written or oral.
16.2 Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16.3 No Waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
16.4 Assignment
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the Services, provided that this does not reduce the level of service you receive.
By confirming a booking with Man with Van Belgravia, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
